How much is shipping?
We ship anywhere in the Continental United States for a flat rate of $8.99. Anywhere, any quantity. We will determine the most economical way to ship based on the product ordered. We do not make money on shipping; in fact, as a whole it is an expense. Product pricing on the website is the same as at both of our stores; we do not pad our prices to cover shipping.
How long will it take to get my order?
Note: We are still experiencing shipping delays, but expect the USPS to sort it all out by the end of January. Although we strive to ship all orders as quickly as possible, most shipments leave our facility within 5 business days; however, delivery may take up to 10 business days. We currently send most of our orders USPS priority ~ delivery is usually fast; the packages are insured and can be tracked. Smaller orders may be sent USPS First Class.
How do I avoid delivery charges?
PICKUP – We offer order pickup in Tiburon (Thursday through Monday) and in Marysville (Monday and Tuesday or by appointment). When checking out, use the COUPON CODE: “tiburon pickup” to pick up at our store on Historic Ark Row in Tiburon or “marysville pickup” to pick up at our Mill & store on 1st Street in Marysville. We’ll send you an email when your order is ready for pick up. Depending on what you order, it may take a week or two to get it to our store in Tiburon, so please keep that in mind when ordering! Due to COVID-19, we require that you wear a facial mask when coming to our door.
Pick up at the Farmers Market in Chico — We bring website orders to the Chico Farmers Market on Saturdays. When checking out, use the coupon code “chico pickup” and we’ll send you a confirmation once the order has been processed.
Spend a bundle – Any purchase totaling more than $75 qualifies for free shipping to one location anywhere in the Continental United States.
Where are your stores and when are they open?
Local Spicery Tiburon Store: Historic Ark Row, 80 Main Street, Tiburon, CA 94920
Phone: (415) 435-1100
Hours: Thursday, Friday and Monday noon to 5PM, Saturday and Sunday 11AM to 6PM. Limited to one group (maximum three people) at a time.
Local Spicery Marysville Store & Mill: Historic Old Town, 228 First Street, Marysville, CA 95901
Phone: (530) 763-5353
How are your products packaged?
Our products are packaged either in Italian glass jars with metal tops or in resealable plastic bags. Our glass jars are wider and heavier than most spice jars. The lids have a non-BPA plastisol seal, which keeps oxygen out and keeps the product fresh. You’ll understand what we mean when you open the jars in your first delivery! There are no fitments in our jars, as plastic fitments interfere with the freshness seal and encourage folks to shake spices into steaming pots, which is not advised. We took a long time to find just the right jar and receive compliments on them daily!
Our resealable plastic bags are perfect for those of you who have your own spice jars or wish to reuse ours. They are a thick plastic with a zip seal, but keep in mind that plastic is not the best way to store spices for freshness. When ordering this way, it’s best to use or transfer your spices before too long.
How much product is in a standard/large/bulk package?
We offer three sizes through our website: standard, large and bulk. In general, our standard-size jars contain approximately 3/8 cup of spice, our large-size jars and bags contain approximately 5/8 cup of spice, and our bulk-size bags contain approximately 1 1/2 cup of spice.
We are often asked how many ounces are in each jar, but as we measure by net weight, not liquid ounces, the weights vary dependent on what is in the jar, i.e. milled mushroom powder is much lighter than salt! That’s why we answer this question using volume. (The net weight in ounces and grams will be on the label, but we do not post on the website because we package in small lots, and weights often change from lot to lot. Feel free to call us if you want to know the current weight of a specific product.)
What if I have more questions?
Please feel free to call us at one of our locations, come in to talk with us or send us an email. Customer service emails go to Nick, Evelyn & Rachel. We try to answer them quickly, but depending on the question, it may take a few days for one of us to get back to you.
Local Spicery Telephone: Tiburon Store (415) 435-1100; Marysville Store & Mill (530) 763-5353
Local Spicery e-mail: firstname.lastname@example.org
Satisfaction Guarantee: Local Spicery offers a full-satisfaction guarantee based on our commitment to offering the highest quality and freshest products available. If you are unhappy with your purchase for any reason, please contact us so that we may rectify the issue.