How much is shipping?
We ship retail orders anywhere in the Continental United States for a flat rate of $10.25. Anywhere, any quantity. We will determine the most economical way to ship based on the product ordered. We do not make money on shipping; in fact, as a whole it is an expense.
How long will it take to get my order?
We strive to ship all orders as quickly as possible, and most shipments leave our facility within 3-7 business days; however, delivery may take up to 12 business days. We currently send the majority of our orders USPS ~ delivery is usually fast; the packages are insured and can be tracked. You will receive an email with tracking information when your package leaves our facility. Please make sure the delivery address you give us is an appropriate place to receive a package. We cannot be responsible for stolen merchandise.
How do I avoid delivery charges?
LOCAL PICK UP – We offer order pickup in Tiburon (Thursday through Monday) and in Marysville (Monday, Tuesday, Thursday, and Saturday). When checking out, use the COUPON CODE: “tiburon pickup” to pick up at our store on Historic Ark Row in Tiburon or “marysville pickup” to pick up at our Mill & store on 1st Street in Marysville. We’ll send you an email when your order is ready for pick up. Depending on what you order, it may take a week or two to get it to our store in Tiburon, so please keep that in mind when ordering!
Spend a bundle – Any retail purchase totaling more than $75 qualifies for free shipping to one location anywhere in the Continental United States. (In other words, we will pay for the shipping on orders of more than $75.)
Where are your stores and when are they open?
Local Spicery Tiburon Store: Historic Ark Row, 80 Main Street, Tiburon, CA 94920
Phone: (415) 435-1100
Hours: Wednesday, Thursday, Friday and Monday noon to 5PM, Saturday and Sunday 11AM to 6PM. Closed Tuesday.
Local Spicery Marysville Mill: Historic Old Town, 228 First Street, Marysville, CA 95901
Phone: (530) 763-5353
Hours: Monday, Tuesday, Thursday and Saturday 10AM to 3:30PM or by appointment. We are an operational Mill ~ milling, blending and packaging most days. We try to be flexible about setting up appointments. Just give us a call or send an email. You are also welcome to ring the bell out front, and if we’re available, we’re happy to help.
How are your products packaged?
Our products are packaged either in straight-sided glass jars with metal tops or in resealable plastic bags. Our glass jars are wider and heavier than most spice jars. The lids have a non-BPA plastisol seal, which keeps oxygen out and keeps the product fresh. You’ll understand what we mean when you open the jars in your first delivery! There are no fitments in our jars, as plastic fitments interfere with the freshness seal and encourage folks to shake spices into steaming pots, which is not advised. We took a long time to find just the right jar and receive compliments on them daily!
Our resealable plastic bags are perfect for those of you who have your own spice jars or wish to reuse ours. They are a thick plastic with a zip seal, but keep in mind that plastic is not the best way to store spices for freshness. When ordering this way, it’s best to use or transfer your spices before too long.
How much product is in a standard/large/bulk package?
We currently offer four sizes through our website: standard, gold-top, large and bulk. In general, our standard-size jars contain approximately 3/8 cup of spice, our large-size jars and bags contain approximately 5/8 cup of spice, and our bulk-size bags contain approximately 1 1/2 cup of spice.
We are transitioning to a new jar, our gold-top glass jar, which will replace our standard and large jars. This jar holds approximately 1/2 cup of spice. We will continue to offer pouches: our Plus 50 Pouch at 1.5 times the quantity of our gold-top jars, or approximately 3/4 cup of spice, and our Bulk bags, approximately 1 1/2 cup of spice. (For more information on our gold-top jars, see our blog post at: Go For The Gold 2022!.
We are often asked how many ounces are in each jar, but as we measure by net weight, not liquid ounces, the weights vary dependent on what is in the jar, i.e. milled mushroom powder is much lighter than salt! That’s why we answer this question using volume. (The net weight in ounces and grams will be on the label, but we do not post on the website because we package in small lots, and weights often change from lot to lot. Feel free to call us if you want to know the current weight of a specific product.)
What if I have more questions?
Please feel free to call us at one of our locations, come in to talk with us or send us an email. Customer service emails go to Nick, Evelyn & Rachel. We try to answer them quickly, but depending on the question, it may take a few days for one of us to get back to you.
Local Spicery Telephone: Tiburon Store (415) 435-1100; Marysville Store & Mill (530) 763-5353
Local Spicery e-mail: email@example.com
Local Spicery is committed to offering the highest quality and freshest products available. If you are unhappy with your purchase, please contact us so that we may try to rectify the issue.